Client Software Support

Client Software Support

To cater for changes to Government requirements and / or enhancements to improve operational performance, we provide upgrade patches to our software from time to time. Users of our software are reminded to keep software up-to-date to ensure smooth operation of the service and document submission to the Government.
To cater for changes to Government requirements and / or enhancements to improve operational performance, we provide upgrade patches to our software from time to time. Users of our software are reminded to keep software up-to-date to ensure smooth operation of the service and document submission to the Government.
Tradelink Software Upgrade
Upgrade ValuNet Deluxe Software to the Latest Version
Information After installing ValuNet Deluxe Software, you should execute all patches in order to upgrade the software to the latest version. Please check your current software version to ensure it is 5.7. Please select the appropriate version to download. You may check the upgrade history under 【 Help > About History 】 in your software.
Apply to ValuNet Deluxe 5.7
Download
Utility for Exporting the CSV format from ValuNet Deluxe and importing to Import & Export Trade Declarations online platform
Information This utility exports Trade Declarations, Product and Trading Partner records to Excel in CSV format and imports these documents to Import & Export Trade Declarations online platform.
Apply to All ValuNet Deluxe Software versions
Download Exporting Utility
Utility for Updating Hong Kong Harmonized System (HS Code) and Product Profile
Information For customers who have set up your own Product Code table, you can execute this utility to update your Product Code with the latest HS Code after the annual HS Code update
Apply to ValuNet Deluxe Software 5.7
Download HSCodeConvert.exe
HS code Copyright and Disclaimer Copyright Notice and Disclaimer of the Census and Statistics Department, The Government of the Hong Kong Special Administrative Region
Key Reminders for Customers Using Tradelink Software
  • Please check your software mailbox regularly to monitor all message status.
  • After having sent a message via Tradelink Software, please correct the software within 30 minutes to ensure that the message status has been changed from “Sending” to either “Acknowledgement Message” or “Application Error”.
  • For “Application Error” message status, please correct the message content and submit it again.
  • If the message status remains at “Sending”, there may be connection problems. Please contact Tradelink Customer Service hotline at 2917 8888 for assistance immediately to avoid any possible late penalty.
  • The service hours for electronic Certificate of Origin and Import & Export Trade Declarations services are daily 07:00 to 23:00. For messages received after 23:00, the submission date will be recorded and the message will be processed when service resume.

Switch from ValuNet Deluxe Software to Secure Online Paltform

If you are still using ValuNet Deluxe Software for our Trade Declarations Service, you may wish to switch to use our user-friendly and convenient online platform. Please fill in and submit the form below. Our Customer Service team will contact you to make arrangement for the move.

Please enter the company name.
Please enter the contact person name.
Please enter your email address.
Please enter a valid email address.
Please provide your phone number.
Please enter a valid phone number.
Please enter verification code
Invalid verification code
You must agree before submitting.
Benefits of our secure online platform:
  • Leverage data inheritance function, data filled in ROCARS messages can be inherited to Import & Export Trade Declarations avoiding repetitive input of common data fields
  • Completed Trade Declaration forms can be validated in batches to increase effectiveness
  • Signature Key can be installed at Tradelink’s secured server for document signing eliminating the need for customers to carry their signature keys around
If you have large volume of data submission to the Government or have your own backend system, you can opt for the direct integration solution which you can enjoy the hassle-free operation experience. Tradelink engineers will evaluate your operation flow and tailor-make the best solution to increase your operation efficiency. Contact us for more information!
If you have large volume of data submission to the Government or have your own backend system, you can opt for the direct integration solution which you can enjoy the hassle-free operation experience. Tradelink engineers will evaluate your operation flow and tailor-make the best solution to increase your operation efficiency. Contact us for more information!