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Budget
airlines may threaten to make extinct the saying "half
of the fun is getting there," but not all travellers
are looking for just cheap flights. Food, wine, a good
movie and tasty "eye candy" -- courtesy of
the cabin crew -- are still important factors when choosing
which airline to fly, a recent global travel survey
shows.
The study, conducted by market research firm Synovate,
questioned 5,000 people across the United States, Canada,
France, Germany, Hong Kong, Malaysia, Singapore and
Thailand.
With the budget phenomenon just hitting Asia, people
in Malaysia and Singapore, unsurprisingly, hardly ever
travel on budget airlines, with 56 percent and 83 percent
of air travellers in these countries saying they never
fly a budget airline. Across the Pacific in the U.S.
and Canada, however, approximately 50 percent of respondents
said they fly budget airlines at least some of the time.
Europeans seem to fall in between these two extremes,
with 32 percent of air travellers in France and Germany
choosing budget airlines for at least some of their
flights.
Some 75 percent of respondents agreed with the statement
that "an airline trip is just like a bus trip,"
saying that they wanted "to get there fast and
cheap." Sixty four percent said that they would
always choose a budget airline over bigger or national
carriers if the budget airline ticket price was lower
(interestingly, Germans were least likely to do so).
This was in spite of the fact that an overall 32 percent
felt that budget airlines "treat passengers like
a commodity -- there is no personal service." Overall,
73 percent were willing to give up the meal if the price
were cheaper.
Of all the nationalities surveyed, Malaysians seemed
to be the most fond of perks and amenities, with 50
percent saying that they would avoid budget airlines
at all costs if it meant giving up the comfort provided
by larger national airlines.
The deciding factors
Despite complaints about budget airline service, when
asked what was the single most important factor in choosing
an airline, frugal Americans (34%), Canadians (36%),
French (32%) and Germans (27%) still cited ticket price.
Yet in Hong Kong, airline reputation ruled the roost,
with 30 percent of travellers saying it was the most
important factor for them (only 15% cited ticket price).
In Singapore and Thailand, over 23 percent of respondents
reported seat comfort and legroom as their top consideration.
Thai respondents also singled out in-flight perks and
amenities, with 22 percent claiming that this was the
second most important factor for them. Other nations
were not convinced. A mere 1.9 percent of Canadians,
1 percent of Singaporean respondents and only one American
cited in-flight perks and amenities as a deciding factor.
Does sex sell in the skies?
And what about the lure of good looking cabin crew?
The study then sought to discover whether attractive
cabin crews were more important than good food or movies
when it came to choosing an airline!
Overall, 25 percent of men -- twice the number of women
-- felt that this was more important. German and French
males, however, were less interested than the average
in a high altitude flirtation, with 65 percent and 60
percent, respectively, disagreeing with the idea. Hong
Kong men were more evenly spread, with over 30 percent
siding with pretty cabin crew over food and movies.
American males came a close second at 29 percent.
French women overall, like French men, were overwhelmingly
more likely to opt for food and drink over attractive
flight attendants, but a significant minority (19%)
were more interested in the attendants than the refreshments.
This is as opposed to 11 percent and 6 percent, respectively,
of women in Hong Kong and Singapore. Overall, it seems
that most women would rather settle in with a good film
and palatable food than enjoy some high-flying "eye
candy."
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