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Conducted
by the global market research company ACNielsen, the
survey polled 2,700 consumers aged 18-54 in Beijing,
Shanghai and Guangzhou by telephone to compare the behavior
and attitudes of different groups of consumers in China.
The results unveil the market opportunities that lie
in the personal finance sector covering a host of products
such as personal banking, credit cards and lendings,
life insurance and personal investment, etc.
"Both domestic and foreign banks have been eyeing
with great interest the credit card market in China
for years -- and for good reason," says Glen Murphy,
Managing Director of ACNielsen China. "The vogue
of spending tomorrow's money today has caught on in
the three key cities, especially among the younger generation,
which in turn accelerates the banks' willingness to
invest and develop the finance sector."
The study found Guangzhou has the highest credit card
penetration, with 25 percent of consumers holding at
least one credit or quasi-credit card. Beijing and Shanghai
trailed Guangzhou with penetration rates of 23 percent
and 21 percent respectively.
The ownership of credit cards was found to be highest
among the age group of 25-34, with an average of 35
percent claiming to have held at least one credit or
quasi-credit card. Beijing led the market with 39 percent
of people in the same age group having a card.
Amidst the keen competition among local and foreign
banks to introduce new card products, Peony Card issued
by the ICBC was reportedly the most popular, with 13
percent ownership among all card owners. Dragon Card
and Great Wall Card followed with an ownership of 9
percent and 6 percent respectively.
Mr Murphy pointed out that the China market had began
to transform from a cash to a credit society in the
recent decade and the potential for the credit card
market continues to unfold as the government relaxes
banking regulations for foreign players.
To further develop this market however, banks need
to establish a clear product differentiation and value
proposition for themselves. This is further evidenced
by findings of this survey, which indicate that brand
awareness for credit cards is still weak among consumers
and they have difficulties in identifying a credit card
versus a debit card.
"While it seems elementary, it is important for
banks to continue to educate consumers about the privileges
and convenience of credit cards in order to increase
usage and therefore better capture consumers share of
wallet."
The average credit card spending has seen continued
growth, partly due to the increasingly affluent consumers
and therefore stronger spending power.
The study also showed that other personal finance products
are currently at different stages of development. The
development of personal loans and personal investment
appears to be stagnant. According to the survey, on
average, 7 percent of people in the three cities used
personal loans in the past 12 months, representing an
increase of 1 percentage point over last year, whereas
22 percent of people chose personal investment of various
sorts, a drop of 3 percentage points vs. 2003.
"All our figures show that there is still huge
potential to be tapped in most personal finance products,"
Mr Murphy says. "With more money in their pockets,
consumers tend to spend more and invest more."
The adjustment in interest rates in recent years might
have led to a drop in the usage of bank deposits across
the cities. Some 73 percent of people surveyed claimed
to have a bank deposit, a 7 percent decline from last
year.
On the other hand, life insurance is gaining traction,
with 36 percent of consumers in the three cities claiming
to purchase it, up 7 percentage point from last year.
Propensity of life insurance grew the fastest in Shanghai,
with 44 percent of people purchasing, representing an
11 percentage points increase over 2003, followed by
Guangzhou with 7 points increase (32% v.s. 25% in 2003).
The development of life insurance in Beijing is lagging
behind, increasing only 3 percentage points (29% v.s.
26% in last year).
Ping An was reported to be the leading life insurance
provider in Beijing and Shanghai, with 11 percent and
20 percent of people as policy holders. In Guangzhou,
however, China Life beat Ping An by 4 percent, grabbing
a market share of 12 percent.
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