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But
the 76-year-old Dane had a plan up his sleeve to make
sure nobody forgot about the opening, and more importantly
the vision that he has built the company upon since
he founded ECCO in 1963. A cake was rolled out and he
called all present to gather around to listen to his
speech. He spoke in Danish and Michael Sorensen, Managing
Director of ECCO Asia Limited, interpreted for those
present. After giving the executive a playful reprimand
for interpreting his carefully chosen words too quickly,
he switched to English to tell his story.
"He likes to make everyone feel as if they are
part of one big family, and we all feel as if we are
part of the ECCO family," said Karsten Borch, Vice
Chairman, ECCO Sko A/S, who travelled to Hong Kong from
London with the management during the week-long visit
to Asia. "It kind of surprised everyone that the
founder would travel so far and give his undivided attention
to the re-opening of an ECCO outlet in Hong Kong,"
said Carmen Ng, of ECCO Shoes Hong Kong Limited, who
helped co-ordinate the party.
Whether his first or 100th shop, Mr Toosbuy gives each
opening his full attention, and in return expects nothing
less from each of his employees, whether they are senior
managers plotting the company's future course, or salesgirls
attending to customers in stores.
Today, more than 10 million pairs of ECCO shoes are
sold in 46 countries annually. But the world's seventh
largest maker of casual shoes grew from much humbler
beginnings. In 1963, in the small town of Bredebro,
Denmark, Karl Toosbuy sold his house and car to buy
a stake in a new production facility established in
the town by furniture and clothing start-ups. His vision:
to create a footwear company that produces shoes "so
comfortable that you forget you are wearing them,"
he says.
His footwear came as a welcome relief from the heavy,
hard leather shoes that were then the norm in Denmark,
and the release of the "Soft II" in 1973 basically
made ECCO a household name in Denmark and catapulted
the company into the international market.
"The Soft range is still our best selling model,
even after all these years," says Mr Borch. "We
even have women who come into our stores, go straight
for and buy a pair without even trying them on, because
they have been wearing them for years."
To ensure the highest quality and comfort, the company
controls every stage of the production process and owns
its own tanneries and factories. In an address to the
annual meeting of the International Council of Tanners
in Bergen, Norway, in 1988, Mr Toosbuy said his suppliers
were not providing the leathers or service which ECCO
required, and that the tanners did not understand the
technical requirements used in shoe making. Therefore,
he had no choice but to start his own tanning operations.
To compete with the low-cost shoe production centers
such as Taiwan, Korea and Brazil in the 1980s, ECCO
had to farm out some stitching operations to some low-cost
countries, while investing in labour-saving technology.
With production plants dotted around the globe controlling
everything from the tanning of the leather and sewing
the shoes, Mr Toosbuy says quality is now assured.
After being in the business for 40 years, Mr Toosbuy
says he has no plans to slow down, and is excited about
the success that new product lines are producing. The
company's line of golf shoes, for example, have been
voted as the most comfortable and stylish of their kind
in the U.S. for two years in a row. He has similarly
high expectations for the new children's line of footwear
that the company now produces.
With the establishment of its direct subsidiary ECCO
Asia Limited, headquartered in Hong Kong, ECCO launched
an historic offensive in the Far East last year, which
saw its exports to Asia increased by 80 percent. The
company has set a target to sell 2 million pairs of
shoes a year in Asia by the year 2005, and with plans
to leave the ECCO footprint in China, Mr Toosbuy expects
he will be back in the region opening more outlets soon.
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