Introduction
Today we see the coming together of two industry leaders: IHP, a leading managed healthcare provider, and CrimsonLogic, a premier applications service provider in the local and international IT scene. Through this IHP-CrimsonLogic alliance, we have become one of the largest players in the outpatient sector of the healthcare industry, leveraging on each other's strengths to deliver quality services.

CrimsonLogic's strength lies in developing secure, easy-to-use IT solution and services for the trade and logistics, healthcare, government and legal industries. Since our inception 14 years ago in 1988, we have developed more that 20 successful B2B and B2G solutions, 3 of which are world firsts- TradeNet, Electronic Filing System for the judiciary and eStamping.

Added to this is our existing suite of healthcare solutions which includes an appointment and referral system for GPs, specialists and hospitals. We also developed a service that employs wireless technology to transmit data from an ambulance to the hospital's Accident and Emergency department, prior to the patient's admission.

And now, together with IHP, we can include another web-based system to our list. FlexiClaims is an online outpatient claims processing system that streamlines and automates the claims process, making it more convenient, quicker and simpler.

Benefits of an automated claims system
With FlexiClaims, HR specialist can now peg different scheme to different employees without any assistance from their managed healthcare organization. Clinic assistants and GPs also have a quick and convenient point of reference for checking entitlements and visitation history. In addition to this, insurance companies can enjoy the benefits of outsourcing the outpatient claims process to an expert partner.

• reduced investment and administrative costs
• greater efficiencies by injecting proven expertise into the organization
• more time to focus on core competencies and strategic issues in an ever-changing market.

With CrimsonLogic, insurance companies have the added advantage of dealing with a single company that takes care of their claims submissions as well as their helpdesk service. We have a 24-hour call centre manned by professional, well-trained staff to anticipate and meet our customers' needs.

Security has always taken the spotlight whenever the topic of online exchanges is brought up. With CrimsonLogic, you have a trusted partner on your side. That's because we have earned our reputation as a secure and reliable ASP over the last 14 years.

CrimsonLogic has developed a number of mission critical eGovernment initiatives. These include CPF/IRASLine and TradeNet just to name a few. In fact, CrimsonLogic has been appointed the Independent Record Keeper by the Inland Revenue Authority of Singapore.

In addition to this, we have a firm belief in being there for our customers all day, every day. As such, we have established a 24-hr helpdesk service so that our customers will always have somewhere to turn for assistance whenever they need it.

Security is another pressing issue. We have a dedicated team of security professionals who constantly monitor and test our systems for intrusions and vulnerabilities. We employ strict verification and authentication procedures to control access to our systems.

What's more, we run back-ups to ensure no loss of data. As an extra measure, we have a disaster recovery capacity so you know your information is safe in our hands.

With such measures in place, it is safe to make cross- border transactions with FlexiClaims. The system is scalable and flexible enough to cater for regional and global expansion possibilities. As this is a web-based system, international corporations, insurance companies and clinics can continue to process their claims seamlessly using FlexiClaims. Distance is no longer an issue.

This cross-border capability poses an important opportunity not only for IHP but also for international companies. A well-connected managed care organisation with links to international clinics will be a one-stop-shop for HR personnel who need to administer and manage the medical benefits of staff who travel within and beyond the region.

Beyond FlexiClaims
Although we are proud of the FlexiClaims solution, our efforts are not going to stop here. The CrimsonLogic healthcare team is currently looking into a clinic management system that will eventually integrated with FlexiClaims. This new clinic system will help simplify the lives of clinic assistants who, at this point in time, switch from one claims process to another depending on the service provider.

We are also considering the use of a web-based tablet PC with touch screen capabilities to promote greater convenience and ease of use. In the end, CrimsonLogic aims to make life simpler by developing such solution that will revolutionise the way we work.