According to clause 10(b) of the terms and conditions for Tradelink services, Tradelink services will only be accessible between 7:00 a.m. and 11:00 p.m. daily ("service hours"), unless otherwise specified by Tradelink. In order to ensure your trade declaration can be successfully delivered to the Government, please submit the declaration within the service hours. Messages submitted outside the service hours WILL NOT be collected by Tradelink.

For every trade declaration you have successfully submitted, you will receive a corresponding "acknowledgement message". You should check your mailbox on a regular basis and in particular about 30 minutes after each time that you submit a trade declaration. If any of the trade declarations contain errors, you should review the error messages promptly and to resubmit without delay. If you do not receive any acknowledgement or error message and the message status of the message is still displayed as "SENT", it may be that the trade declaration has failed to reach Tradelink. You should never assume your submission is successful unless and until you receive such "acknowledgement message" for your submission. If you do not find such "acknowledgement message" within 30 minutes after your submission,please contact Tradelink Customer Service Hotline at 2917 8888 immediately for assistance to avoid running the risk of incurring late lodgment penalty charges.

Tradelink shall in no event be responsible for your failure or delay in submitting a trade declaration owing to your attempt to submit it outside the service hours or your failure to check "acknowledge messages".