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Questions & Tips

Three Simple Steps to Renew Your Personal ID-Cert Online

Step 1: Access the Website of Digi-Sign Certification Services Limited to Start the Personal ID-Cert Renewal Process
URL:
https://online.dg-sign.com/renew/login.jsp

In order to complete the renewal process, please ensure that your existing Personal ID-Cert is still valid.

  1. Login the renewal page with the existing Personal ID-Cert and password.
  2. Review and update your contact information as necessary.
  3. Confirm and submit your Online Renewal Application with your existing Personal ID-Cert and password.
  4. A "Process Completed" message will be shown on the screen after the renewal process is completed.

Note: Please perform the second step to download the new ID-Cert online after 3 days upon completion of the above processes.

Step 2: To perform Online Collection of the Renewed ID-Cert
URL:
https://online.dg-sign.com/ack/logincol.jsp


Three days after you have submited renewal application, please go to Digi-Sign Online Collection Webpage and download the new ID-Cert. Please ensure that your existing Personal ID-Cert is still valid.

  1. Login the Online Collection Webpage and perform the online collection with your existing valid Personal ID-Cert and password.
  2. Verify and confirm your personal data and select the location to store your renewed ID-Cert.
  3. Enter the password of your existing Personal ID-Cert again to confirm your acceptance of the new Personal ID-Cert.
  4. A “Process Completed”message will be shown on the screen and password for the new ID-Cert will be mailed to you within one week.

To further safeguard your Personal ID-Cert, you are advised to backup a copy of it to an external storage media (e.g. USB memory device) and keep it in a secure place.

Step 3: Step 3: Install the New Personal ID-Cert (For ValuNet Deluxe or LogiNet Deluxe Only)*

* You are not required to process this step if you are using the Tradelink online services, (Trade Declaration Webform) or (Dutiable Commodities Permit services).
Upon receipt of the password of your new Personal ID-Cert, please follow the procedures stated in:
http://www.tradelink-ebiz.com/csDocument/installation/CSFQI014c.pdf to install your new Personal ID-Cert.

Note: You are recommended to remove your expired Personal ID-Cert after installing the new certificate. The removal procedure is stated in:http://www.tradelink-ebiz.com/csDocument/installation/CSFQI023.pdf

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