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Web Form
Declaration Service Guide
Functional
| Data Input | Signing | Send
Data | Problems | Error Messages
| Customer Tips
i.
Functional
Q: Do
I need to download any kind of software from the Internet in order
to enable Web Form declarations?
A:
The advantage of using Web Form Declaration Service is that it requires
no special software to be installed, other than a browser. That
means customers can readily make declarations anywhere, simply by
going to the tradelink-eBiz.com website.
Q: Can
I enter Chinese characters in the Web Forms?
A:
Yes, the Web Form Declaration Service is available in both English
and bilingual versions.
Q: Can
I save the records of Web Form declarations in a diskette?
A:
Since records of all the completed Web Forms are stored in Tradelink's
database and have nothing to do with customers' computer's hard
disk or diskettes, neither can these records be saved there.
Q:
Which is more convenient to use when comparing declarations by ValuNet
Standard on Internet solution and Web Form Declaration Service?
A:
The ValuNet Standard on Internet solution is suitable for companies
with large volume of trade declarations. As far as Web Form Declaration
Service is concerned which is Internet-enabled, customers can save
all the completed Web Forms in the computer's hard disk and send
them altogether to Tradelink. Web Form Declaration Service caters
less frequent declaration lodgment. It is important to note that
one company cannot have these two sets of facilities together at
one time.
ii.
Data Input
Q:
If I lodge a number of trade declarations on the Internet, do I
need to sign every one of the Web Forms?
A:
Yes, signing of every individual Web Form declaration is needed.
Q: When
I am lodging electronic declarations, why is the field "Unit of
Quantity" not shown for some HS Codes?
A:
For some products such as electronic products (HS Code: 85429000),
the Government does not request the supply of information like the
number and kind of package. In this case, all you need to do is
to fill in the field "No. of package" and leave the "Unit & Quantity"
blank.
Q:
What can I do if I have filled in wrong information for the Arrival/Departure
Date of the merchandise or other entry fields which may incur penalty
charge?
A:
In case of customers have wrongly filled in the Arrival/Departure
Date, the system will accept the information that you firstly entered.
Then you may need to make the amendment yourself - open and edit
the Web Form that contains erroneous information, then re-sign and
send it. If the penalty charge has already been levied, you have
to request for refund from the government department.
Q: What
can I do if I have mistakenly selected the Form Type of the Web
Form?
A:
The present system does not allow changes to the Form Type once
you have made the selection. Therefore, customers have to inform
the Government in written form about the changes.
Q: What
is Product Code? Is it a must to enter this field when lodging declarations?
A:
You can define the Product Codes for merchandises regularly dealt
with in the system. However you don't need to key in the Product
Code in the Web Forms.
Q: Do
I need to insert the signing diskette into the hard disk to enable
declaration lodgement?
A:
Customers only need to insert the signing diskette once when signing
the declaration. You don't need to use the diskette when entering
other information.
Q: Can
I add more line items when filling in the Web Forms?
A:
Customers have to decide and enter the total number of line items
needed when starting a new EDI form. After that, you are not allowed
to add in more line items, but you can reduce it by leaving the
extra line items blank.
Q: How
can I search for the country code for a specific country?
A:
First go to the Country Name field. For example, if you want to
look for a country starting with the letter "F", you can simply
type "F*", then "Submit". The system will then display a list of
countries starting with the letter "F" and you can easily look for
the code for your requested country name.
Q: If
the merchandise that I am making declaration worth no money value,
what should I enter in the field Total Value?
A:
Since the electronic declaration system does not accept money value
of merchandise as "0", you have to enter at least "1" dollar in
the field.
Q: If
I have exactly the same content for different items, can I simply
copy the content in one item to the other?
A:
Yes, after finished inputting one item, you can always copy the
whole item's content to the next item.
iii.
Signing
Q: If
a person owns "signatory key" diskettes of two companies,
can he/she use the same key diskette to sign the declarations of
these two companies?
A:
Even if a person owns the signatory key diskettes of two companies,
he/she has to sign the electronic declarations of those two companies
separately.
Q: Can
I make a copy of the signing key?
A:
Because of security reasons, Tradelink does not recommend customers
to make copies of their signing keys.
Q: When
I am lodging declarations by Web Forms, can I sign a number of forms
all at one time and then send them to Tradelink?
A:
You cannot sign and send a number of Web Forms at one time, instead,
you have to sign every single Web Form.
Q: Can
I copy the signing key in the computer hard disk?
A:
You can copy the signing key diskette to the hard disk of your computer
terminal. After that, you can easily direct to the designated location
in the hard disk every time you are asked to install your signing
key. However, we do not recommend customers to do this, also for
the signing key password. This the same case as we should always
avoid putting down our passwords on our ATM cards.
iv.
Send Data
Q: How
can I know my declarations have been sent to the Government successfully?
A:
You may check the latest status of trade declarations from "Transaction
Manager" - a "Sent to Government" message indicates successful lodgment.
Furthermore, you may also open your "Inbox" 30 minutes after the
lodgment to check whether there are error messages. Alternatively
you can do it by clicking at the "Transaction status" icon in the
tradelink-eBiz.com website.
Q: Should
I always use a special telephone line for Internet declaration?
A:
All you need to do when lodging declaration through the Internet
is to make sure that you have connected to tradelink-eBiz.com website.
v.
Problems
Q: Why
can't I view the whole Web Form in the computer screen or a related
menu bar?
A:
This is because the resolution of your company's computer is not
set to 800 X 600.
vi.
Error Messages
Q: What
does "Signing Error" mean?
A:
This refers to the input of an incorrect signing key password. Customers
should check whether the input is in upper case or whether the input
mode is set as "English Input Mode".
vii.
Customers
Tips
- Browsers
Version
We support IE 5.0 or above and Netscape 4.7 or above. For IE browser,
please make sure you have installed the full version of IE, which
include a full set of Java components. Otherwise, you cannot complete
the signing process.
The revamped TDEC Webform supports IE 5.5 SP2 or above, which
can be downloaded here using the link below.
If you don't have any Java Virtual Machine (JVM) installed with
your IE browser, you may download Microsoft JVM version 3805 from
the link below. You may wish to update any latest patch/update
for the JVM from Microsoft website from time to time.
Click
here to download Microsoft JVM version 3805
- Accept Available
Character Sets only
You are not allowed to input special characters like #, ~, or
* in your trade declaration. Please refer to the appendix of Web
Form Manual for available character sets.
- When inputting
the Unit Of Quantity, please make sure that the information matches
that of the HS (Harmonised System) Code.
Every HS Code has a matching Unit of Quantity, please check the
2002 HS Code for details. If there is no need to fill in the Unit
of Quantity of the HS Code, please be advised to leave the Quantity
and Unit of Quantity boxes blank. For details, please refer to
Unit of Quantity page in the Web
Form Declaration User Guide.
- Check the
status of Trade Declaration
- After
signing the trade declaration, the document will appear in
Sent Box with status "Signed and Sent".
- Remember
to check whether Tradelink has successfully processed such
document by verifying the document status in the "Transaction
Manager".
- If the
document status is "Error Found", you must check the error
message in Inbox, make necessary corrections and re-send to
Tradelink again until the document status updated as "Sent
to Government".
- Remember
your Password for signing key. Please remember the password for
your own signing key if you have changed such password by the
function of "Your Account" in the Web Form. If you forgot
your own assigned password, you have to request Tradelink to generate
a new signing key diskette and the cost is HK$50 per diskette.
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