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DCP Frequently Asked Questions
How to download DCP User Guidebook/Training Manual/FAQ from Tradelink's website?
(PDF)
How to Log into Tradelink Electronic Dutiable Commodities Permit Application Service?
(PDF)
What are the functions of Super User, Manager User and Staff User?
(PDF)
How can a Super User reset password for sub-users?
(PDF)
How to add/delete a user?
(PDF)
How can a Manager/Staff User change his/her password?
(PDF)
How to add shipping agent information in User Defined Table?
(PDF)
How to handle Government Response - Payment Notification in Duty-paid permit application?
(PDF)
How to handle Government Query - Request for Supporting Document?
(PDF)
How to submit permits by batch signing?
(PDF)
How to print the approval permit without header and footer?
(PDF)
Where can I find a specific Quantity Unit Code?
What is the minimum and recommended hardware requirement for using electronic DCP application service?
(PDF)
DCP - Tradelink Service Center Locations & Office Hours
(PDF)
The Classification of Commodity Categories
(PDF)
Auto Log Off
When I am preparing an Electronic DCP and then leave the desktop for a while, a "login screen" will be prompted when I return to my desktop and press any button.
I have logged in for only 10 minutes, why do I still encounter automatic log off problem?
I receive a message "This Page Contains Both Secure and Non-Secure Items". When I click "Yes", the system sometimes re-direct me to the log in page.
System Response
Occasionally, the response of the system seems very slow.
After a permit application is prepared, the browser seems to have no response and hang up after I pressed the "Preview and Send" button.
When preparing a permit application, how to search the 35
th
DC item if you have inputted 50 DC items?
What is being done to protect messages sent to Tradelink from accidental or intentional disclosure to unauthorised persons and from unauthorised modification?
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