Always Check your Trade Declaration Submission Status

Once you have submitted your Trade Declarations, Tradelink will return either an Acknowledgement or an Application Error message to your system. To avoid any delay or unnecessary penalties, please connect your ValuNet Deluxe to Tradelink and check your Inbox 30 minutes after each submission. If an error is found in your lodgment, please amend and re-submit the declaration at once.

If you are not able to find out any Acknowledgement or Application Error messages, please check your Sentbox. If the message status in the Sentbox remains "SENDING", that means the message cannot reach Tradelink. One possible reason is that the message may be blocked by your anti-virus software and therefore the message cannot be successfully sent out from your system. If so, we suggest you to consult your IT support and make necessary changes to the configuration of your anti-virus software as appropriate to allow sending out of the concerned messages.

For enquiry, please call our Customer Service Hotline at 2917 8888.