DCP Frequently Asked Questions

• How to download DCP User Guidebook/Training Manual/FAQ from Tradelink's website? (PDF)



• How to Log into Tradelink Electronic Dutiable Commodities Permit Application Service? (PDF)



• What are the functions of Super User, Manager User and Staff User? (PDF)



• How can a Super User reset password for sub-users? (PDF)



• How to add/delete a user? (PDF)



• How can a Manager/Staff User change his/her password? (PDF)



• How to add shipping agent information in User Defined Table? (PDF)



• How to handle Government Response - Payment Notification in Duty-paid permit application? (PDF)



• How to handle Government Query - Request for Supporting Document? (PDF)



• How to submit permits by batch signing? (PDF)



• How to print the approval permit without header and footer? (PDF)



• Where can I find a specific Quantity Unit Code?
  
  
• What is the minimum and recommended hardware requirement for using electronic DCP application service? (PDF)



• DCP - Tradelink Service Center Locations & Office Hours (PDF)



• The Classification of Commodity Categories (PDF)



• Auto Log Off
  
  When I am preparing an Electronic DCP and then leave the desktop for a while, a "login screen" will be prompted when I return to my desktop and press any button.
  
  I have logged in for only 10 minutes, why do I still encounter automatic log off problem?
  
  I receive a message "This Page Contains Both Secure and Non-Secure Items". When I click "Yes", the system sometimes re-direct me to the log in page.



• System Response
  
  Occasionally, the response of the system seems very slow.
  
  After a permit application is prepared, the browser seems to have no response and hang up after I pressed the "Preview and Send" button.
  
  
• When preparing a permit application, how to search the 35^th DC item if you have inputted 50 DC items?



• What is being done to protect messages sent to Tradelink from accidental or intentional disclosure to unauthorised persons and from unauthorised modification?